• Carlos F. Gordian

    Technical Support, Sales, Marketing and Referral Services Consultant

  • MANTRA

    “Be the change you wish to see in the world.” – Gandhi

  • Former Restaurant Business Owner with a BS in Physics Applied to Electronics with more than 15 years of experience in the following fields: Customer Service, Sales, Online Marketing, Data Analysis, Computer Programming, Online Internet tools, Domains Broker, Webmaster, Product Development Engineering, Manufacturing, Design and Failure Analysis.

    Individual contributor, Problem Solver, Self-starter and Goals oriented. Emphasis on results, outcomes and a strong believer in teamwork collaboration. Expertise in Customer Relationship Management (CRM) and Process Controls.

    Entrepreneur mindset and Innovator with talent, growth potential and a quick learner.

    My Professional Goal is to collaborate with Competitive-Passionate-Kindest-Driving Individuals to bring the best of our skills, career and experience for the good of others!

     

  • EXPERIENCE

     

    Publix Supermarkets

    2017 - Present

     

    Currently working for Publix Supermarkets to help meet the Corporate's mission to "become the premier quality food retailer in the world".

     

    Publix.com

     

     

     

     

    Sales Engineer and Social-Media Specialist 

    Sep 2007 – Present

     

     

    Presently acting as a Webmaster of several Websites.

    Responsible for the success of several projects involving planning, development and managing of Social-Media efforts in the areas of Adverting, Promotions, Networking, Publicity, Social-Media, Marketing and Sales.

    Internet marketing-searching tools, implementation of tracking tools, monitoring of successful capture rates and usage of statistical information for continuous improvement.

    Social-Media Quality Control and Product Support for troubleshooting procedures, strong user of tools and hands-on on software and implementation of corrective actions.

    Independent Business Affiliate of key Businesses, Products and Services capturing the attention of the Internet community in the Global Marketplace and the New Cloud-Economy.

    Continuously searching for Opportunities in the Marketplace to be part of the fusion of Information Systems and Social-Media Services and Tools.

     

    Visit my work in progress at http://www.Gordian.Market

    Temporary Jobs

    Other Transitional Jobs included The Fresh Market, Target, ADT, McDonalds, Taco Bell, CVS, USPS, The New York Time (Ocala StarBanner), Amway and others.

    1993 - Present

     

     

    AT&T

    Retail Sales Consultant 

    2013 – 2016

     

     

    Develop Complete Solutions for customers with Personal Communications, Network Connectivity and Digital Life with the new trends in Home Automation and Security Systems.

    Analyze and anticipate customer needs and resolve issues affecting data, voice and Internet connections.

    Demonstrate and educate customer with best options and alternatives in new technologies, smartphones, plans and services.

    ATT

    Customer Service Specialist 

    2007 – 2016

     

     

    • Meeting strict federal laws, communications policies and company rules for working schedules, work ethics, customer’s Personal data and Personal security information.
    • Phone support on technical, billing and network issues for wireless customers.
    • Troubleshooting for service activations, voice calls, internet access, text, email and multiple computer analysis tools
    • Consultation of company products, voice and data plans, self-service tools for new and existing customers.
    • Sales of cell phone data and voice plans, self service tools, applications, internet, and digital TV service.
    • Account maintenance such as payments, cancellations, phone services, documentation, and activations.

    Tropical Smoothie Cafe

    Business Owner-Manager 

    2002 – 2007

     

     

    • Involved in all aspects of business ownership and self-employment. Increased food sales to 33% from an existing business account, already scheduled to shutdown, after negotiated with franchisor to keep business open.
    • Successfully marketed products and persuaded new customers to try our products instead. Increased customer loyalty in a very demanding food industry, where most businesses fail in the first year where most customers were very selective students from Santa Fe College and University of Florida.
    • Customer care, product quality and service assurance, continuous improvement, crew productivity, hiring, payroll, accounting, book-keeping, product orders, deliveries, schedules, payables and sales. Inventories, food preparation and serving, supervising, cleaning, maintenance, sale reports, training and waste controls.
    • Advertising, Public Relations, Marketing, Health and Sanitary controls and Franchisor Interface.

    Intellon Corporation

    Product Specialist 

    2001 – 2002

     

     

    Supporting a Fabless Operation for Powerline devices. Manufacturing interface and Product Development with Foundaries.

     

    I was a Product Engineer, acting as Test Engineer working with design engineers and manufacturing sites for pre and post silicon chip validation and production support.

     

    Because of issues affecting our country after "911" terrorist attacks, I lost my job and my career was affected and put in jeopardy.

     

    I did use my Customer Service skills to learn the food industry in only a couple of months and become an owner-manager for a franchise business for 5 years!

    Intel Corporation

    Supplier Chain Product Engineer 

    2000 – 2001

     

     

    In charge of multiple product lines, working with vendors to supply company with several electronic chips for Intel at Corporate Level (Silicon Valley).  

     

    Product return and Failure analysis, Issue resolution and monitoring for quality and reliability expectations.

     

    Moved to Florida to work at a start-up company and be closer to family.

     

    Dallas Semiconductor - VLSI Technology

    Device Engineer 

    1996 – 2000

     

     

    Fabrication Yield Analysis for Microprocessors, Manufacturing Improvement, Product Test Analysis and Failure Analysis.

    Intel Corporation

    Product-Quality Engineer 

    1986 – 1996

     

     

    Product Development, Product Test Generation for Semiconductors, Process Statistical Controls, Assembly and Fabrication Support, Design Analysis, etc

    Intel Corporation

    Product Engineer Technician 

    1984 – 1986

     

     

    Product Releases, Product Software Quality and Test Controls, Data collection and analysis, Product Transfers

    Intel Corporation

    Product Engineer Technician 

    1984 – 1986

     

     

    Product Releases, Product Software Quality and Test Controls, Data collection and analysis, Product Transfers

    Intel Corporation

    Product Engineer Technician 

    1984 – 1986

     

     

    Product Releases, Product Software Quality and Test Controls, Data collection and analysis, Product Transfers

    Intel Corporation

    Product Engineer Technician 

    1984 – 1986

     

     

    Product Releases, Product Software Quality and Test Controls, Data collection and analysis, Product Transfers

    Intel Corporation

    Product Engineer Technician 

    1984 – 1986

     

     

    Product Releases, Product Software Quality and Test Controls, Data collection and analysis, Product Transfers

  • SKILLS

     

    Computer Proficiency

    Software Quality Assurance

    Product Development and Launch

    Production Planning

    Sales

    Marketing

    Customer Skills

    Troubleshooting

    Multi-tasking

    Working Under Pressure

    Quick Learner and Time Management

    Excellent Team Player

    Project Management

    Musician

  • EDUCATION

     

    University of Puerto Rico-Humacao

    BS Physics Applied to Electronics 1980 - 1984

     

     

    Studied semiconductor science, design and fabrication of electronic components.

  • REFERENCES

     

    Various Managers and Supervisors

    (Names available upon request)

    I fully recommend Carlos F. Gordian – it is rare to see someone with who brings such enthusiasm and initiative to any project. Our team performance benefited greatly from Carlos F. Gordian’s dedicated work ethic, creative skills, and flexibility of thinking.

  • CONTACT ME TODAY! 

  • The Blog

    Ideas, Knowledge, Leadership, Thoughts...

    July 25, 2017 · 1
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  • LET'S CHAT

    Everything is a matter of time...

    Carlos@GordianMarket.com

    352-895-0964

    United States

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